AI that writes HVAC service reports
The short answer
Several tools now write the visit summary from what the technician says or photographs. The questions that matter are whether it takes a voice note, whether the result lands in your system of record without retyping, and whether it captures what the next technician will need.
- Kenner: a voice note becomes the report, written to your FSM, ERP or CRM with parts and follow-ups. Our product.
- BuildOps OpsAI: spoken notes become the visit summary and invoice summary in BuildOps.
- ServiceTrade Smart Assistants: rough notes become customer-ready comments and a job summary in ServiceTrade.
- XOi: an AI job summary and customer-ready report after every visit.
- Bluon MasterMechanic: a job summary generated from the troubleshooting conversation.
- measureQuick mQ Assist: reports and photos stored in its cloud, with Premier Services.
The report is also next year's answer
A good report is not only for the customer and the invoice. It is the only record of what was found and what fixed it. If it says "repaired unit", the next technician starts from zero. Tools that write the report from what the technician actually said keep the detail, and the tools that learn from past jobs can only learn what was written down.
The tools side by side
| Tool | Type | Answers from | How technicians use it | Writes the job report | Published price |
|---|---|---|---|---|---|
| Kenner | Assistant on a knowledge graph of your own systems | Your company's own knowledge base, which Kenner builds: units, past jobs, alarms, parts and manuals from all your systems, linked in a knowledge graph | A normal phone call, or WhatsApp, iMessage, Teams or RCS. No new app | Yes. From a voice note, written back to your FSM, ERP or CRM | Free while in beta, starting with a two-week pilot for 5 to 10 technicians. Prices after the beta are not published |
| BuildOps OpsAI | Built into the field service software | Your BuildOps data: jobs, asset service history and past visit notes | The BuildOps technician app: speak the visit notes, photograph the nameplate | Yes. Spoken notes become the visit summary and the invoice summary in BuildOps | Not published. Custom quote after a demo pricing page |
| ServiceTrade Smart Assistants | Built into the field service software | Your ServiceTrade records: service history, asset details, deficiencies and comments | The ServiceTrade mobile app: a job brief with prompts, nameplate and receipt photos | Yes. Customer-ready service comments, job summaries and asset records in ServiceTrade | Not published. AI features are listed from the Premium suite up pricing page |
| XOi | Equipment data and job documentation | XOi's library of manuals and diagrams across more than 215 manufacturers, plus your captured history of each asset | Scan the data plate, follow guided workflows, capture photos, video and notes | Yes. AI job summaries after every visit and customer-ready reports | Not published |
| Bluon MasterMechanic | HVAC equipment data and troubleshooting AI | Bluon's database of HVAC models, manuals and parts, and its record of real technician support calls | The Bluon app, or embedded in the field service app the contractor already uses | Yes. Job summaries from the conversation, for the customer or the field service software | Custom, set by technician count, assets and field service software pricing page |
| measureQuick mQ Assist | Diagnostics app with AI | The live readings from the probes connected to the system in front of you | The measureQuick app, by voice or text, with Bluetooth tools attached | Yes. Reports and photo storage in mQ Cloud, with Premier Services | The app is free. mQ Assist is part of Premier Services at $49 per user per month pricing page |
Each tool has a full entry, with sources, in the main guide.
Questions and answers
Can a technician dictate the report?
Yes. Kenner takes a voice note in the messenger the technician already uses, and BuildOps OpsAI takes dictation in its technician app.
Does the report go into our field service software?
With Kenner, yes: it writes the report, the refrigerant record, parts and follow-ups back to the FSM, ERP or CRM you run. BuildOps and ServiceTrade write to their own platforms. Check the others with the vendor.
Checked against
- Kenner: getkenner.com
- BuildOps OpsAI: BuildOps OpsAI, BuildOps OpsAI for the field, BuildOps pricing
- ServiceTrade Smart Assistants: ServiceTrade Smart Assistants, ServiceTrade Smart Tech Prepare, ServiceTrade pricing
- XOi: XOi, XOi jobsite workflow management
- Bluon MasterMechanic: Bluon, Bluon pricing, Bluon docs: MasterMechanic
- measureQuick mQ Assist: measureQuick mQ Assist, measureQuick pricing